Data Deletion Instructions

How to Request Deletion

Send a deletion request to qifeng@qkai.com.au with enough information for us to identify the relevant records.

• Use the subject line: Data Deletion Request.
• Include the channel you used, such as Facebook Messenger, website form, email, phone, or another QKAI service channel.
• Include the name, email address, phone number, Facebook Page conversation details, or other identifier you used when contacting QKAI.

What We Delete

After verifying the request, we delete or anonymise personal information that QKAI controls unless we are required to retain it by law.

• Website enquiry records, CRM contact records, and support notes that identify you.
• Facebook Messenger conversation records, including message text and attachments retained in QKAI systems.
• AI workflow logs that contain personal information, where deletion is technically possible and legally permitted.

Response Time

We aim to handle deletion requests promptly and transparently.

• We will acknowledge your request within 7 business days.
• We will complete deletion or explain why retention is required within 30 days where reasonably possible.
• If more time is needed, we will explain the reason and provide an updated timeframe.

Identity Verification

To protect privacy, we may ask for additional information to confirm that you are the person connected to the records before deleting data.

Contact

For all deletion and privacy requests, contact qifeng@qkai.com.au. You can also review our Privacy Policy at https://qkai.com.au/en/privacy.