CASE STUDY
From Manual Inbox to 24/7 AI Operations
Australian window and door exporter. English email handling sat almost entirely with the founder. AI agents removed the language bottleneck and made sure every lead got a response.
The Challenge
The domestic team couldn't handle the email workflow, so overseas communication sat with the founder.
English reading, reply drafting, and follow-up had become a growth bottleneck.
English enquiries piled up on the founder's desk
Reply quality and speed were hard to maintain
Time zone gaps caused delays and missed follow-up
What We Built
AI identifies enquiry type in seconds and routes each message into the right workflow.
Routine enquiries can send automatically. Key decisions escalate to Discord for founder approval.
Processed emails sync to CRM automatically, create leads, and keep the pipeline updated.
IMPACT
A clear before-and-after view of AI in operations.
Before
With AI Agents
Email lands in inbox
Agent processes in seconds
Only edge cases escalated
CRM updated automatically
COMMERCIAL IMPACT
Less routine work. Faster replies. A cleaner path from enquiry to opportunity.
One example only. Similar systems can go live in 2–4 weeks.
200/hr
EMAILS PROCESSED
50+
PLATFORM INTEGRATIONS
8-stage
PIPELINE
0
MISSED LEADS
RESULTS
1.2s
From email received to AI classification + reply: 1.2 seconds average. Previously 5+ minutes by hand.
24/7
AI never sleeps. Enquiries at 3am get instant replies. International clients no longer wait for Australian business hours.
0
Every email processed and logged. No forgotten follow-ups. No stale pipeline data. CRM synced in real time.
WHAT THIS MEANS FOR IMLANG
The founder saves 3-4 hours a day — no longer buried in email, free to focus on growing the business.
The domestic team doesn't need to know English. AI handles all email reading, writing, and client communication.
Every enquiry goes from inbox to sales pipeline automatically. Zero missed leads.
Tell us what you need. We'll reply within 24 hours.
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